RETURN OF GOODS
The right of withdrawal can be exercised without any penalty and without having to specify the reason within 14 days of receiving the goods, by sending an email to sales.freelifeab@studio19adv.com with the following information: name, surname, no. order, reason for withdrawal.
Instructions for the goods return procedure will subsequently be indicated.
It is specified that the shipping costs for returning goods are borne by the customer.
To exercise the right of withdrawal it is essential that the goods are intact and that the object has the original packaging, complete with all tags.
The amount of the purchased good will be refunded within 30 days following the return of the goods.
GOODS EXCHANGE and/or REFUND
In case of exercising the right of return for exchange of goods, the procedure to follow is as follows:
1. Write an email to sales.freelifeab@studio19adv.com within 2 days of receiving the product describing the reasons that led to the opening of the return procedure.
2. Follow the return procedure as per the communication received from our customer service.
3. Make sure the products are in the same condition you received them, with all tags attached.
Remember that you can only ship your return from the country where you placed the order. We will only replace or refund items returned as instructed. If your return does not meet the conditions listed, the package will be sent back to you.
The return of the product must take place within 48 hours of receiving the email from our customer care with the methods to be followed (the date indicated on the postmark or courier's transport document will prevail).
The return will be handled within 3-4 working days following the date of receipt of the returned goods at our warehouse. The outcome of the same will be communicated within the same period (acceptance with replacement of the product or refund in case of impossibility of replacement). Refunds are made via bank transfer or Paypal refund.
The costs of returning the product for exchanges of goods are borne by the customer. In the event of an exchange of goods, shipping of the new product to the customer is free in Italy for one time only.
If a non-compliant product is received, the return costs will be borne by the seller (FreeLife AB).