Return conditions

Good morning,

Thank you for contacting us.

HERE ARE THE INSTRUCTIONS FOR YOUR RETURN

Make sure that the products are in the same condition as when you received them
received, in original packaging
Remember that you can send your return (or size exchange) only from the country in
for which you placed the order. We will replace or refund only the
returned items according to your instructions. If your return does not meet the
listed conditions, the package will be resent to you.
The return of the product must take place within 7/10 days of receipt
of this message from our customer care with the methods to
follow (the date indicated on the postmark or the
the courier's transport document).
The return will be processed within 3-4 working days following the date of
receipt of the returned goods at our warehouse. Within the same
the outcome will be communicated (acceptance with
replacement of the product or refund in case of inability to
replacement or refund request). Refunds are processed through
bank transfer or PayPal refund.

The return shipping costs for merchandise exchanges or returns are at
customer's expense. In case of merchandise exchange, the shipping of the new
product to the customer is free in Italy for one time only

NB write on a sheet and insert it in the box:

  REFUND or SIZE EXCHANGE (indicating new size)

You can send the package to:

RELAX SCARPA S.R.L

Viale del Lavoro, 74

37035 San Giovanni Ilarione (VR)

Tel: 0456550578

PS: PLEASE NOTE THAT THE FACTORY AND WAREHOUSES WILL BE CLOSED FROM AUGUST 10 TO AUGUST 25, THEREFORE ALL RETURNS (WITH RELATED REFUND AND/OR SIZE/PRODUCT EXCHANGE REQUESTS) WILL BE PROCESSED STARTING MONDAY, AUGUST 26                                    

Thanks

Customer service