Active conditions during the closure period

Good morning,

Thank you for contacting us and purchasing a FREELIFE AB product.

 

Our Customer Service office will be closed for summer vacation from August 9 to August 25, 2024-08-09

We know that our site states DELIVERY IN 48H, but we mean during regular working days throughout the year, during this period, we deserve a few days off…

BUT DON'T WORRY, we have prepared this information to keep you updated and receive all the info!

 

- IF YOU NEED THE SIZE GUIDE, click here

- VERY IMPORTANT COMMUNICATION!:

-  ALL ORDERS RECEIVED FROM FRIDAY, AUGUST 9 WILL BE PROCESSED STARTING FROM AUGUST 19, 2024

- ALL ORDERS RECEIVED FROM AUGUST 20 WILL BE PROCESSED STARTING FROM AUGUST 22, 2024

- ALL ORDERS RECEIVED FROM AUGUST 22 WILL BE PROCESSED STARTING FROM AUGUST 26, 2024

OUR COURIER BRT WILL TRY TO DELIVER AS SOON AS POSSIBLE, BUT WE ARE SURE YOU WILL UNDERSTAND THAT THIS IS A VERY BUSY SHIPPING AND DELIVERY PERIOD, IT MAY TAKE A FEW MORE DAYS, BUT YOUR ORDER WILL ARRIVE AT ITS DESTINATION!

 

IF YOU NEED TO MAKE A RETURN, CLICK HERE FOR INSTRUCTIONS!

However, remember that the return shipping costs for exchanges or returns are at
customer's expense. In case of merchandise exchange, the shipping of the new
return shipping for exchanges or returns is free in Italy for one time!

 

IF YOU HAVE ALREADY MADE A RETURN AND DO NOT KNOW THE STATUS OF YOUR RETURN, DO NOT BE IMPATIENT, REMEMBER THAT:

OUR FACTORY AND WAREHOUSES WILL BE CLOSED FROM AUGUST 10 TO AUGUST 25, THEREFORE ALL RETURNS (WITH RELATED REFUND AND/OR SIZE/PRODUCT EXCHANGE REQUESTS) WILL BE PROCESSED STARTING FROM MONDAY, AUGUST 26. 

 

For any other needs, you can write to us at sales.freelifeab@studio19adv.com
We are on vacation but we will try to process your requests starting from Monday, August 26.